What Typically Happens First
An invoice that's a few days overdue usually triggers a routine reminder — often automated — rather than any real consequence. As an account moves further past due, most suppliers place a credit hold: new orders are paused until the overdue balance is cleared, even though the account itself stays open. Persistent non-payment eventually escalates to a formal written demand, giving a final deadline before further action.
Credit Reporting Consequences
Many NZ suppliers report trade payment behaviour to business credit bureaus. A default serious enough to reach collections or legal action can appear on the business's credit file, and — where a personal guarantee is in place — potentially on the guarantor's personal file as well, making it harder to open new trade accounts or obtain finance later.
Personal Guarantee Enforcement
If a personal guarantee was signed when the account was opened, and the company genuinely can't pay, the supplier can pursue the guarantor directly for the outstanding balance. This is usually the last step in the sequence, not the first — suppliers generally prefer a negotiated repayment plan with the company over pursuing an individual, since collections and legal action cost the supplier time and money too.
How to Negotiate Before It Gets Worse
The earlier a struggling account contacts its supplier, the more options are usually available. Most suppliers would rather agree a realistic repayment plan — a reduced ongoing limit, a payment schedule, or a temporary move to cash-on-delivery — than escalate to collections, which rarely recovers the full amount anyway. Being upfront about a genuine cash flow problem, before an account is already in formal default, is consistently the difference between a manageable outcome and a damaging one.
If the underlying issue is that customers of your own business are paying you too slowly to keep up with supplier terms, that's a cash flow problem worth solving directly — see how late invoices affect supplier cash flow.
Frequently Asked Questions
How overdue does an invoice need to be before a hold is placed?
It varies by supplier, but a hold is common once an invoice is meaningfully past its due date, often somewhere between one and four weeks, depending on the supplier's own policy.
What is a credit hold, exactly?
A pause on new orders against the account until the overdue balance is cleared. The account itself typically stays open, and the hold usually lifts once payment is received. See what an account on stop means and how to get it released.
Will a default show up on my personal credit file?
Only if a personal guarantee was signed and the supplier pursues the guarantor directly. A business only default without a guarantee typically stays on the business's file.
Can a supplier take legal action straight away?
Legal action is possible but is usually a last resort after reminders, a hold, and a formal demand have already been tried, since it's costly and slow for the supplier too.
Is it better to ignore the account or contact the supplier?
Contacting the supplier early is almost always the better move. Most would rather agree a repayment plan than escalate to collections, which rarely recovers the full amount anyway.
Offer instalments
Offer your customers 3, 6 or 9 month plans, while getting paid in full, upfront.
Pay with instalments
Spread any NZ supplier invoice over 3, 6 or 9 months, while your supplier is paid up front.
